Senior IT Helpdesk Specialist (Contract)

Phra Nakhon Si Ayutthaya
฿67,000-80,000 per month
Permanent
Full-time

2 months ago

Location: Wang Noi, AyudhyaOverview: Our client business is about returnable packaging solution for supply chains, operating the business over 10 regions throughout the Asia Pacific. Welcome to work with the multi-national work environment!This role is a 12-months contract and has a chance to be converted to a permanent employee.DescriptionHandle escalations from the service desk for complex or unresolved incidents, serving as the main point of contact between frontline support and engineering teamsEnsure efficient helpdesk management and support internal users with daily technical issues across the company groupCollaborate with infrastructure and security teams to support system updates, software patching, and deployment projects.Lead root cause analysis and help enhance IT support processes operationsAct as the primary escalation point for L1 support, resolving complex technical issues related to infrastructure, applications, and user environmentsLead and oversee troubleshooting critical incidents and coordinate with L3 team or vendors as needed.Identify recurring technical issues in depth and develop long-term corrective measuresMaintain and optimize internal knowledge base on standard operating procedures (SOPs) for L1 and L2 teamsManage the helpdesk and resolve daily technical issues for internal users across the company groupSupport IT projects (System Upgrades, Migration and outage management)Travel to various sites to provide tech support across the SEA region (Malaysia, Philippine, Indonesia, Vietnam)Conduct users training sessionsQualification

Bachelor's degree in information technology, Computer Engineering, related field
15+ years of work experiences in Global Technical Support, IT Service Desk or related field
Experiences in managing team.
Experiences with Cloud Platforms (Azure/AWS), Windows Infrastructure, Virtualization (VMware/ Hyper-V), FortiGate Security device
Experiences with Windows Server, Active Directory, Microsoft 365, and endpoint management tools.
Strong English communication (Work with Hong Kong and SEA)
Flexibility to support 2 sites (main in Ayudhya and 1-2 times to Bangkok office)
Able to go overseas to support IT Tasks for regional site If requested
ITIL Foundation certification preferred; advanced certifications (e.g., MCSA, CompTIA, Azure) are a plus.

Interested applicants, please click APPLY NOW. Due to the high number of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.#LI-JACTH

JAC Recruitment

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