Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary Application Support for Loyalty Platform OperationJob Description
Provide first and second tier support on system and application
Monitor and maintain system and application to be stability and ready to use
Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users
Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA
Troubleshoot system, network problems, diagnosing and solving software faults
Configure system and application according to business requirements, debug, troubleshoot, fix configuration and integration issues
Work collaboratively with user and development team
Provide improvement for monitoring system and application proactively
Knowledge, Skills and Competency :
Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or related field
At least 2 years of experience in IT development or System/Application support
Knowledge in PL/SQL, Shell script, Angular, JAVA, .NET C#, Unix, Windows and Database
Good problem solving, analytical, communication and negotiation skills
Good attitude, curious mindset and willingness to learn
Can work under service mind and work well under pressure
