Operations Performance & Data Analytics (SPX Express)

• KPI Control: Manage 3SOC, 6RC, SOC4 (growth 2025), New NERC Yasothorn
• Ops Dashboard: Check-in, gap analysis, alignment with SOC/RC Leads & Cross Mile
• Expansion: Follow up MM Ops for new hubs/RCs
• Improvement: Drive SOC/RC initiatives, SLA improvement, project execution
• Data & Insights: Rec Ops data investigation & weekly [SPX Ops x Opx] MM meeting updates
• BI/Product: Collaborate for system enhancement & new feature implementation
• Quality Control: Loss dispute follow-up, recovery coordination, SLA monitoring
• Loss Analysis: Track SOC/RC loss, TP loss with LH, % loss, stuck/lost trends
• Process Control: Miss-sort resolution, AWB sort code update requests
• Training: Lead rollout & training on new product features

• Bachelor's degree in business administration, operation management, logistic management is plus
• Experience in team management.
• Experienced of Ecommerce SLA
• Strong Analysis to deep dive in detail and hypothesis for root cause
• Strong Leadership as KPI controller
• Strong Communication and follow up skill
• Work under pressure, short timeline

Shopee