Job Description:Position Purpose:We are seeking a dynamic and results-driven Client Relationship & Partnership Manager with a proven track record in acquiring and managing VVIP clientele and corporate partners in the luxury segment. The ideal candidate will be responsible for developing high-impact engagement strategies, strengthening loyalty with existing high-net-worth clients (HNWIs), and identifying new partnership opportunities that enhance the prestige and growth of our luxury brands.The ideal candidate is entrepreneurial & independent, possesses strong interpersonal skills with connections of HNWIs. The role reports to the General Manager.Principal Accountabilities/ Scope:1. Client Acquisition & Retention:
Proactively identify, approach, and convert new VVIP clients and corporate accounts.
Cultivate long-term relationships with top-tier clients, ensuring exceptional experiences that reflect brand prestige.
Drive clienteling initiatives and elevate the customer journey across all touchpoints.
2. Partnership Development:
Build and manage strategic partnerships with luxury-related businesses (e.g., supercar, private clubs, fine dining, art, and hospitality sectors).
Identify and execute exclusive co-branding opportunities, private events, and collaborations that attract high-value clients.
3. Client Insights & Personalization:
Utilize CRM data and client insights to craft personalized experiences, gifting programs, and concierge-level service.
Develop loyalty-building strategies and high-touch service models for key clients.
4. Event Strategy:
Lead the planning and execution of bespoke events, private previews, and brand experiences targeting HNWIs and corporate partners.
Ensure all events reflect the image and positioning of the luxury brand and achieve ROI.
5. Collaboration & Reporting:
Work cross-functionally with brand, retail, and marketing teams to align on client initiatives and performance KPIs.
Report on client acquisition performance, ROI of partnerships, and client satisfaction metrics.
Requirements:
Qualifications
Proven experience (5-8+ years) in client relationship management within the luxury retail or high-end services industry (e.g., fashion, beauty, jewelry, hospitality, automotive).
Demonstrated success in acquiring and managing VVIP or UHNW clients, with a strong personal network in luxury and corporate circles.
Previous exposure to luxury retail clienteling, CRM strategies, and VIP events is essential.
Strong interpersonal, negotiation, and communication skills; fluent in English (additional languages a plus).
Sophisticated, client-centric mindset with an ability to navigate luxury environments with poise and discretion.
Ability to work independently and collaboratively in a fast-paced, high-performance culture.
Excellent presentation, proposal writing, and relationship-building skills.
Strong understanding of luxury market dynamics, client behaviors, and competitive landscape.
2. Education:
A Degree holder in Business Management, Public Relation or client management or relevant specialisation.
Key Success Factors:
Existing relationships with private banks, elite clubs, or high-end lifestyle services is a strong advantage.
Background in luxury beauty, fashion, jewelry, or hospitality sectors is highly preferred.
Excellent communication and presentation skills.
Proven track sales record in a target driven environment.
Strong people management experience with the ability to motivate, inspire, coach and develop people.
Meticulous with a strong analytical mind.
Creatively driven to think out of the box.
Strong ability to multi-task; strong project management skills with good time management ability.
Have a keen interest, a good eye and passion for beauty and luxury.
