Retail Key Account Management (Scommerce)

• Build and manage good relationship with retail brands
• Ensure all clients are successfully onboarded on time and deliver KPIs on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Manage overall account profitability via P&L management
• Ensure operational performance of all areas inline with the KPIs
• Able to pinpoint the gap and missing opportunity of suppliers between offline channel and other competitors
• Conduct brand performance report review with seller
• Ensure completion of campaign brief and graphic design
• Manage inventory performance including replenishment plan, stock aging and expiry management
• Interact with stakeholders of different teams to secure the KPIs performance

• Work with brand and FP&A to conduct brand budget management and P&L execution including reimbursement to deliver agreed GMV, take rate, and profit
• Procurement: coordinate with supply chain team to ensure purchase request and inbound planning
• Shop management (Shopee Seller center): coordinate with the internal team to ensure that price and promotion set-up are delivered within timeline
• Product review: ensure that customer receives the best treatment from Shopee
• Chat management: coordinate with internal chat team to ensure customer best experience

• Bachelor degree in BBA , Marketing, Quantitative or a relevant field of study
• 2 years of experience in commercial or ecommerce
• Experience working with multiple stakeholders
• Ownership spirit, detail oriented and good interpersonal skills
• Proficient in Microsoft Excel, Microsoft PowerPoint
• Excellent verbal and written communication skills in both English and Thai

Shopee