Job PurposesManage and implement directions to customer service operations and coordination with relevant functions internal and external branch, in order to create alignment of standards, satisfy customers, and achieve goalsKey Roles and Responsibilities
Implement plans and directions to manage operations of customer service to ensure accuracy and effectiveness aligning with standards and procedures
Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solving to customers effectively
Participate in planning for development and training to coach and improve performance of subordinates
Monitor and examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for use effectively
Coordinate with relevant functions and branches to solve problems and set up plans to improve service and satisfy customers
Monitor and examine operations of functions related to service operations to provide service to customers fast and accurately
Qualifications
Bachelor's degree in related field
Minimum of 3-5 years of responsible experience in related field and 1-3 years of team management
Have good personality and human relations
Have strong communication skills, especially English skills