Customer Service Representative

Ineos

  • Bangkok
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
About INEOS StyrolutionINEOS Styrolution is the world's leading styrenics supplier, with a high-performing portfolio of styrene monomer, polystyrene, ABS and advanced styrenic products. With more than 90 years of innovation in materials science, INEOS Styrolution is focused on customer satisfaction with differentiated solutions that provide a competitive edge as well as investments in technology that enable . INEOS Styrolution applications can be found in many everyday products across multiple industries: including automotive, electronics, household, construction, healthcare, packaging, and toys/sports. Operating 17 production sites in nine countries, the company is a wholly owned subsidiary of INEOS Group Limited and employs approximately 3,000 people. Sales were 4.5 billion euros in 2023. More information:Role and purpose:Providing efficient and satisfactory service customers from order process to arrangement of goods delivery by smoothing the delivery schedule, excellent communication with customers; assisting to achieve sales target and contribute in the overall control of stock level.
  • Providing a pleasing experience to customers, from order processing to delivery, through quality service with the advantages of integrated supply chain, thereby enhancing their favorability and loyalty towards the company
  • As front line of supply chain, CSR acts as the facilitator and coordinator among customers, sales, logistics and finance in different countries/regions etc. to align the customer demand with company supply conditions.
  • Together with sales, proactively and actively managing customers' timely payment.
  • Timely handle, report and record customer objections according to different cases, follow up the related investigation decision and maintain good after sales service.
  • Providing order info. and tracking for sales and business analysis.
  • Actively participate new customer development project and follow up with new customer application, sampling, communication on specific requirements in packaging, logistics, documents etc.
Main responsibilities include but not limited to:Sales Order processing
  • Maintain customer's master data in SAP
  • After sales confirmed order taking, follow up order processing in SAP, applying different order type and processing procedures according to different sales modes, which includes direct domestic, direct export, indent, agency or intercompany sales etc.
Customer communication
  • Communicate cargo delivery schedule, push delivery for achieving sales target
  • Follow up with customer's feedback, coordinate abnormal cases and provide effective solution
Internal and External communication
  • Provide instant information and effective assistance to commercial team;
  • Communicate with SCM planning team for stock availability for customer delivery plan
  • Communicate with SCM execution team for deliveries requirement, logistics documents and NCM
  • Communicate with outsourcing company for SSG L/C confirmation etc.(for product from EMEA/AMER)
  • Communicate with outsourcing company for shipping documents (for products from Korea)
Other ad-hoc business
  • Reporting and tracking sales order status for sales and business analysis
  • Participate and support new customer development project / global account customer business
What do you need to succeed:
  • Diploma or Degree or above. Major in business administration, marketing, communications, supply chain or a related field is preferred but not mandatory
  • Familiar with all office tools including Outlook, Word, Excel, PowerPoint and etc.
  • Fluent English, Thai language is preferred
  • Good communication skills with various individuals
  • SAP or major ERP system experience
  • At least 4 years of working experiences in supply chain, customer services, or logistics administration or related business experiences.
  • Familiarity with domestic sales, direct export / re-export and trade business.
  • Familiarity with general contract terms, inco-terms, payment terms etc.
  • Understand common contract law, customs regulation
Why join us?At INEOS Styrolution, we offer a stimulating and collaborative work environment, competitive compensation, and a commitment to your professional growth.
We're dedicated to diversity, inclusion, and creating a workplace where all voices are heard.
If you're ready to make your mark and drive our organization's success, we invite you to apply or contact julie.ing@ineos.comYour application will be treated confidentially.

Ineos