HydroNeo is a fast-growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand, we are on a mission to turn our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors, BOI support, and a team of ~30 people, we are shaping the future of sustainable aquaculture.Position Overview:We’re looking for a hands-on, versatile Second-Level Support & Service Engineer to strengthen our technical team in Bangkok. This role is ideal for someone who enjoys getting their hands dirty — both in code and with physical devices. You’ll dive deep into technical issues that go beyond standard support, replicate and analyze unknown errors, and test new hardware components in the field or in our lab.You should be comfortable switching between a terminal window and a toolbox — writing scripts one moment and soldering a sensor cable the next. Your work will directly support the broader team by identifying root causes, improving tools and workflows, and ensuring the reliability of our smart farming systems.Whether you're an experienced engineer or a motivated graduate, we value real-world curiosity, a practical mindset, and the willingness to build, fix, test, and improve every day.Tasks
Act as a second-level technical expert for our support team, handling complex issues via ticket system, phone, video calls, and messaging platforms
Investigate and replicate unknown customer-reported errors to identify root causes and provide long-term solutions
Develop scripts and tools to automate support processes and improve team efficiency
Prepare, configure, and thoroughly test smart farming devices prior to shipment
Assist with hardware packaging and coordinate logistics for customer deliveries
Conduct on-site farm visits for advanced troubleshooting, installations, and field trials of new hardware components
Support installation partners and customers with wiring, sensor setup, and connectivity challenges
Collaborate closely with Product and Engineering teams to report bugs, suggest improvements, and maintain high product reliability
Accurately document service cases, technical findings, and solutions in our internal system
Requirements
Educational background or hands-on experience in electrical engineering, electronics, or related fields
Solid understanding of electrical installations (e.g., wiring, power supplies, sensor setups)
Experience with microelectronics, embedded systems, or IoT devices is a strong plus
Basic understanding of software and ability to follow technical documentation
Ability to explain technical topics in a clear, customer-friendly way
Comfortable using ticket systems and working with structured support workflows
Reliable, proactive, and independent working style
Must be based in Bangkok and willing to travel occasionally to customer sites (within Thailand)
Thai language fluency required, advanced English skills preferred
BenefitsWhy Join Us?You’ll work at the intersection of hardware, software, and real-world farming challenges, supporting a tech product that is truly making a difference. This is a unique opportunity to grow your career in a fast-paced, international startup with real impact.Additionally, we provide
A competitive salary and other perks
Employee Stock Options (ESOP) to financially participate in the success of the company
Flexible work environment (e.g. office hours) with a focus on results
Meaningful work in an award-winning startup with the opportunity of creating real impact
Close collaboration with the leadership team and low hierachies
International work environment in a great team
Very steep learning curve due to our open and performance-based culture
Great office within 10 minutes' walk to MRT Samyan station and BTS Silom station in Silom / Bang Rak
HydroNeo (Thailand) Co., Ltd.HydroNeo is a German-Thai technology company developing comprehensive solutions for the aquaculture industry.
