Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary To oversee and operationalize customer journeys designed by product or marketing teams, ensuring smooth implementation across operational processes and platforms. This role is responsible for end-to-end execution, quality monitoring, and coordination with internal teams and external partners to deliver a seamless, consistent, and high-quality customer experience.Job DescriptionCustomer Journey Execution:Coordinate with internal teams to bring customer journeys—designed by product or marketing—into actual service delivery, ensuring each step functions seamlessly across systems and processes.Integrate and Monitor Partner-Initiated Journeys:Oversee the end-to-end experience of customers entering through partner channels (e.g. mobile apps), ensuring smooth technical handovers, consistent service quality, and timely issue resolution.Track and Improve Service Performance:Monitor key service metrics such as turnaround time, drop-off rates, and error trends to identify operational gaps and work with relevant teams to enhance journey efficiency and customer satisfaction.Support Incident Handling and CX Issue Resolution:Act as the first point of contact for journey-related incidents, coordinating cross-functional response, investigating root causes, and ensuring fast recovery to minimize customer impact.Maintain Journey Documentation and Operational Readiness:Develop and update journey blueprints, SOPs, and service guidelines to ensure consistent execution, support audits, and align with compliance and service standards.QualificationsBachelor’s degree or higher in Business Administration, Operations Management, Information Systems, or related fields.2–5 years of experience in customer journey execution, service operations, digital channel support, or cross-functional coordination.Experience working with digital platforms, partner integrations, or fintech/virtual bank environments is an advantage.Strong coordination, organizational, and execution skills to drive smooth operations across multiple teams.Solid understanding of customer journey flows, service delivery touchpoints, and operational risk.Basic knowledge of customer onboarding, KYC, consent, and incident handling.Able to use tools such as CRM, ticketing systems, journey mapping tools, or operational dashboards.Recruiter Atitaya Dechpan (อทิตยา เดชปาน)
