Junior Application Support Engineer

• Develop scripts and tools for software deployment, backup, migration, and patching.
• Build and maintain Power BI dashboards integrated with Microsoft Fabric.
• Provide user support through multiple channels, including phone, email, and in-person assistance.
• Monitor application performance, utilization, and cost to ensure efficiency.
• Handle incident management, document solutions, and conduct root cause analysis.
• Collaborate with developers, IT teams, and vendors to resolve complex technical issues.
• Maintain technical documentation and an up-to-date knowledge base.
• Troubleshoot and resolve issues in cloud-based applications.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience in software development or application support (preferred).
• Knowledge of cloud deployment (Azure experience is a plus).
• Hands-on experience with Power BI dashboards and Microsoft Fabric integration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration abilities.
• Able to work independently in fast-paced environments.

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