We are urgently seeking for our vacancy job as below detail.Position: Team Leader, Customer Service, AirfreightLocation: Head Office, Rama 9, BangkokKey Responsibilities: -
Act as key contact for allocated customers. Accept and process orders for handed over to operations.
Supervises and manages a team of people, which will include organizing work schedule.
Closely monitor operations and drive through performance to meet KPIs criteria.
Update and monitor shipment to all. Being customer centric.
Provide quotations for farming customers and lead to sales.
Handle customer inquiries/request, irregularity and complaints.
Update details in CW1
Qualification: -· Bachelor’s Degree or higher in Logistics, Business Administration or related field.· At least 5-8 years’ experience in Freight Forwarding Business.· Good knowledge of customer services processes and systems.· Ability to identify and meet customer needs in a pleasant and friendly manner.· Strong interpersonal and cooperate with all levels including management.· Good command of written and spoken English.· Strong Leadership skills.Note: Guarantee Bonus / Target Bonus / Group Insurance / Opportunity growth in the organization.
