Sales Specialist (for Food Science Division )

• Direct sales and customer satisfaction within the designated territory in Thailand
• Channel Partner management for territory where company’s Food Science sales are managed by distributors
• Managing and growing the Food Science Division (FSD) business for Thailand and working with SEA Life Science Group team to support FSD business in SEA as a subject matter expert
• Provide in field application, training support and troubleshooting to customers
• Conduct system installations, and training
• Provide high level technical support to our customers

• Achieve sales, marketing and financial objectives for company’s FSD portfolio
• Sales of product within approved price range
• Build a pipeline of new business opportunities, both for direct and indirect customers
• Where appropriate, support company’s Channel Partners to win new business opportunities
• Advise on maintenance of inventory levels so that the Company and customer expectations are met
• Develop new initiatives to grow sales and profit lines
• Promote maximum usage of company products on all systems in given customer sites
• Responsible for coordinating between customers and other departments in the company to ensure customer satisfaction.

• Responsible for calling on current and prospective customers as necessary
• Responsible for ensuring that the company is always achieving its objective of customer satisfaction and reports promptly to the Sales Manager of any circumstance where this is not occurring
• Responsible for updating SFDC under daily basis to ensure customer database up to date
• Responsible for quotation and tender preparation
• It is expected that 65% of the time is spent in the field

• Conduct pre-sale demonstration and after-sale product application training
• Provides high level technical support to customers
• Providing accurate and timely responses to customer queries regarding designated FSD products
• Responsible for resolving issues arising from application related issues of customer/demonstration instrument and assist service personnel, where appropriate, to resolve system problems in a timely, efficient, and professional manner.
• Liaise with international technical, installation and training groups to ensure that procedures are aligned, and customer satisfaction is maintained.
• Liaise with Service Dept to ensure instruments meet specifications and that appropriate levels of maintenance and service is achieved

• Maintain excellent market knowledge of all major prospects and local competitor activities and report this information to the Sales Manager and marketing team
• Prepare, implement, monitor (set objectives) and achievement of the business plan product portfolio
• Advise on and recommend product marketing strategies including promotion, advertising, pricing, and distribution and join relevant industry societies
• Preparation for trade shows, educational seminars etc. and participate as required
• Liaise with Sales Manager/Specialist in the formulation of sales strategies, manage relationships with key opinion leaders across product portfolio

• Responsible for the maintenance of the customers and prospects databases
• Responsible for conforming to ISO guidelines
• Ensure all demo units for application training are properly accounted for

• Ensure that a Performance Management Plan is agreed and in place
• Implement an Individual Development Plan

• Bachelor Degree or Higher Degree in Life Science preferable in Microbiology or Food Microbiology
• Marketing/Business qualifications
• Excellent technical and practical knowledge of technologies used in Food Microbiology
• Minimum 5 years of relevant experience with strong technical understanding of Food Microbiology laboratory procedures and changing trends
• Proven ability to prepare, implement and monitor business/marketing plans
• Good working knowledge of food microbiology practices
• Knowledge of the “Sale Process”
• Preferred - Regional business management experience
• Excellent verbal and written communication skills – Thai and English
• Excellent interpersonal skills
• Proven customer relationship building skills
• Demonstrated initiative
• Excellent negotiation skills
• Strong organization and planning skills
• Strong, proactive approach to work
• Results driven
• High level of skills in computer literacy and software usage
• Current driver’s license

Bio-Rad