Customer Relationship Manager

Bluechips Microhouse

Chae Chang, San Kamphaeng, Chiang Mai
Permanent
Full-time

13 days ago
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This position is about leading the Customer Service team to the maximum potential and driving company goals forward while providing excellent customer service.customer relationship managerBluechips is looking for a enthusiastic, self-motivated individual to lead the team to the maximum potential and drive company goals forward. The main priority of our KAM department is to provide excellent customer service to our customers who are situated around the world as we are the direct connection between them and Bluechips.responsibilities

Building and maintaining profitable relationships with key customers
Overseeing the relationships with customers handled by your team
Manage team of Customer Service Executives
Set annual and quarterly targets for each Customer Service Executive
Set incoming order and growth targets & assure these are met; For missed targets, analyse the root cause and initiate corrective actions
Provide Customer Service Executives with tools and development to meet these targets
Resolve customer complaints quickly and efficiently
Look after a few strategic accounts
Expand customer base and assist with customer acquisition
Identify accounts with highest growth potential
Coordinate, take part & prepare for Annual Business Reviews with customers
Liaise with International Sales to onboard new customers and meet the strategic sales plan
Liaise with Engineering, Purchasing & Planning teams to ensure the customers' demands are met and surpassed

qualifications

At least Bachelor's Degree in Communications or related field
Minimum 5 years experience, at least 2 of which in a managerial position
Experience in electronic manufacturing
Knowledge of SAP or other ERP system
International experience and additional language (ideally French or German) considered beneficial

Please and mention Customer Relationship Manager in your application.

Bluechips Microhouse