Lead the team by giving strategic direction and fostering collaborative and service centric culture in the store
Ensure the store provides a sincere client experience and maximise profitability
Achieve and maintain operational excellence through the efficient running of all areas of the store
Commercial awareness, connection to your local client base and partnership with the regional and corporate teams will ensure your store's success
BRAND
Be the role model of CELINE Values, CELINE Retail Philosophy, CELINE's image guidelines and ensure that the team is in line with them
TEAM
Promote and maintain a strong sense of team spirit
Lead and coach the team, ensuring that they have exceptional brand and product awareness
Identify individual and team training needs and communicate these to Training & Retail Manager
Ensures that the team receives training regularly in order to develop client service, product knowledge and selling skills
Individual performance review 1/month: One on One
Plan roster, staffing request, absences and time off in advance to provide appropriate store coverage
Participate and prepare for monthly team/office meetings
Hold morning information and motivational briefings in partnership with office management team
Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP)
Identify personal development needs to tailor individual training plans, secure succession planning
Foster collaborative work environment through transparence and feedback culture
Be the voice of Celine Management communicating strategic vision, targets, projects and initiatives
Responsible for recruiting and developing a network outside of the store environment
Job responsibilitiesCLIENT
Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the House CELINE
Support team in building and strengthening relationships with clients
Drive local clients network growth and increase their loyalty
Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients
Involvement in trunk show organisation and hosting of store events in cooperation with office team
Assist in facilitating solutions to client needs/issues
Spread a true client and service centric mindset in the team
Be proactive outside the store by increasing customer flow and developing local network
BUSINESS
Drive sales targets, KPI'S and client strategy
Analyse the business, identify anomalies and propose action plans to office management
Assign clear targets to each team member
Provide weekly reporting; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager
Lead the Boutique with full profit and loss responsibility
Monitor business performance and take necessary actions to improve where needed
Gives a vision, anticipates business changes and assesses risks and opportunities
Sets action plan before the KPIs may require it
MERCHANDISE
Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met
Ensure the products replenishment and manage physical inventory of merchandise
Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation
Ensure product integrity through strict adherence to AS&Q guidelines
VM
Maintain the visual display of the products in accordance with VM and CELINE visual merchandising standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies, procedures and business needs
STORE / BACK OFFICE
Proficient and accurate use of POS
Participate in all inventory, cycle counts and goods receptions
Ensure store functional maintenance
Respect stockroom guidelines
VALUES
Sincerity: spontaneity, being attentive and receptive to others; considerate honesty
Agility: ability to bounce ideas, inventive pragmatism; a taste for collective intelligence;
Focus: high standards and expertise, concentrating on the essential, a clear sense of objectives
TO BE / TO HAVE
Empathy: attentiveness and powers of observation, pleasure in customer contact;
Exemplary advisory abilities and your unconditional sense of customer service;
Energetic and unifying team spirit, motivating staff and creating an effective group dynamic
Driving team's result
Business Acumen
Dealing with ambiguity
Good knowledge of CRM (Customer Relationship Management) tools
Strategic agility
Excellent communication skills and influencing skills at all levels
