General InformationPress space or enter keys to toggle section visibilityCountry/RegionThailandProvince/CityBangkokLocationRosewood BangkokDepartmentFood & Beverage - ServicesJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityAssistant Restaurant Manager responsibilities include assistant manager to grow the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.To be successful in this role, you'll need operations skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check in with customers, and balance seating capacity. Back-of-the-house management experience is also essential, as it ensures we comply with health and safety restaurant regulations.KEY RESPONSIBILITIES
Coordinate daily restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g., discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Ensure a high standard of customer service is maintained at all times.
Handle staff concerns and conflict resolution in a professional manner.
Assist in managing budgets, controlling costs, and achieving financial targets.
Address customer inquiries, complaints, and special requests promptly and professionally.
Provide ongoing coaching, feedback, and performance reviews.
CRITICAL SKILLS & QUALIFICATIONS
Proven work experience as a Restaurant senior leader and experience in daily restaurant operations.
Proven customer service experience for similar size restaurant
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software
Strong leadership, motivational and people skills
Acute financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
About UsPress space or enter keys to toggle section visibilityRosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital's most luxurious upscale shopping mall. Rosewood's A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building's form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting - and is itself an expression of the Thai capital's growing influence as a design, fashion and creative hub in the region.
