OverviewThis Customer Service Officer will be managing, coordinating and processing all enquiries / orders to the complete satisfaction of the SEA customers within the guidelines set by the company.How You’ll Make an Impact:
Handle inbound orders & enquiries (via phone calls, faxes and emails) from customers & channel partners
Reply promptly to emails, and follow-up with internal work groups for enquiry closure
Proactive and regular order status update & reconciliation with customers & channel partners
Process customers' orders promptly and accurately
Match customer orders against supporting documents (eg. quotations, emails etc)
Ensure submission of orders to Logistics according to cut-off time
Coordinate with Logistics for local deliveries and shipments
Prompt billing of stock placement at customer’s premises
Submit electronic invoices to some customers’ online portals
Collaborate with supply chain team to ensure smooth flow of supplies.
Work closely with logistics team to arrange timely delivery to customers
Ensure accuracy and meet compliance regulatory for all orders
Ensure compliance to export regulations & Incoterms
Negotiate LC
Maintain good documentation of customer orders, invoices & other relevant supporting documents
Ensure prompt retrieval of documents (eg. CTC invoices, COA, MSDS etc) upon customer request.
What You Bring:
Bachelor Degree in Business Studies or Science
At least 5 years customer service experience
Experience in handling export shipment coordination & LC negotiation
Working experience with SAP ERP system
Pleasant and cheerful personality
Sense of urgency in managing customer requirements
Alert and detail-oriented, with good time management skills
Excellent communication and interpersonal skills
Excellent customer service and listening skills
Ability to multi-task in a fast-paced work environment
Ability to work independently and as a team member
High level computer skills
Excellent skills in balancing conflicting priorities
Commitment to continuous improvement
Able to communicate and written in English
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.EEO Statement: Bio-Rad is an Equal Employment Opportunity employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes#L1-SJ1
