Job Title: Administrative Assistant International Health InsuranceLocation: Q House Lumpini, Bangkok (On-site)Department: Health Insurance International TeamEmployment Type: Full-timeAbout Rabbit CareRabbit Care is Thailand leading online insurance and financial product marketplace. With over 15 years of experience, we help customers make informed decisions about their insurance and financial needs. As part of our growing international health insurance team, we are looking for a dependable and detail-oriented Administrative Assistant to support our operations and ensure smooth coordination between customers, insurers, and internal teams.Role SummaryWe are seeking a full-time Administrative Assistant to support our International Health Insurance team. This role is office-based and integral to maintaining efficient daily operations, customer satisfaction, and timely communication with insurance partners.Key Responsibilities
Prepare and manage offer letters, policy documentation, and submissions to international insurance partners
Follow up with customers for outstanding documents and pending payments
Act as a point of contact for insurer communications including case updates, documentation, and policy status
Provide claims support, helping customers gather and submit required documents and liaise with insurers on follow-up
Maintain organized digital and physical filing systems for customer records and policy tracking
Keep CRM and internal databases up to date with accurate information
Coordinate with internal teams (sales, finance, operations, legal) to ensure a seamless customer experience
Communicate effectively with English-speaking customers and international insurance partners
Qualifications
Strong English communication skills (written and spoken) are required
Previous experience in an administrative, customer service, or insurance-related role is preferred
Familiarity with insurance documents, claims processes, and back-office coordination is a strong advantage
Organized and proactive with excellent time management
Strong attention to detail and ability to work independently
Proficient in Microsoft Office (Excel, Word, Outlook); experience with CRM systems is a plus
Service-minded with a positive and professional attitude
** Working Conditions **
Full-time position, Monday to Friday
Based on-site at Rabbit Care HQ near MRT Lumpini
Competitive salary and employee benefits
Opportunity to grow with one of Southeast Asias leading InsurTech companies
