About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort's spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.Four Seasons Resort Chiang Mai is looking for Director of Spa who share a passion for excellence and who infuse enthusiasm into everything they do. The position reports to General Manager.Work authorization for the location is required.About the roleDirector of Spa is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.What you will do1. Manage and oversee all the Spa.2. Arrange the training of the Spa to standards3. Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to assistance with policies, philosophy and objectives for the Spa.4. Interview and select job applicants as well as supervise, discipline and give performance evaluations for pool employees.5. Work closely with Engineering to maintain proper water quality and mechanical operation of the swimming and whirl pools.6. Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation.7. Coordinate personal training with outside contractors and employees and to guarantee a high level of service and adequate availability.8. Maintain the Spa area as a safe environment and in accordance with all health department regulations.9. Interact with guest, providing full knowledge and assistance for maximum guest usage.10. Utilize all computer systems relevant to the departments.11. Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.12. Issue recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.What You Bring
Excellent reading, writing, and oral proficiency in the English language.
Minimum of 5 years of management experience in a luxury spa setting.
Demonstrated superior knowledge of spa, wellness, and holistic modalities.
Thorough understanding of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue, and adhere to budgets
What we offer
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
