Position descriptionType of assignmentFull-time RegularFunctionOperational activities - Freight AdministrationJob titleLead - Operations M/FPosition requirements and constraints (working hours…)The candidates must be able to work on shift schedule. (shift-work 8 normal working hours per day and 5 days per weeks) including Saturday, Sunday.Job description
Supervise the development and growth of the export team.
Oversee export department functions and recommend process improvements.
Implementing and allocating resources to meet the productivity and utilization.
Drive and lead regular team meetings.
Support and provide internal cross training / knowledge sharing for team members.
Manages and resolve countries' escalated issues in an efficient and timely manner.
Regular call with customers to develop and maintain relationship.
Ensure compliance and regulatory expectations are met within the service delivery scope.
Monitor and evaluate team performance.
Other duties as assigned.
Applicant's profile
Bachelor / Master 's degree in related field or equivalent work experience required.
Minimum 5-8 Years experience in air export operations.
Minimum 3-year experience in supervisor level, in which must have been in integrated operations experiences.
An experience in international freight forwarding industry is a must.
Good Command in English.
Experience in Cargo Wise would be advantage.
Ability to communicate, lead the team and solve problems.
Ability to work independently and as part of a team.
