Operations Director | Retail Logistics

• Lead high-impact retail logistics operations.
• Accelerate your career in a growth-focused environment.

• Define and execute the operational strategy for the retail logistics sector, ensuring alignment with broader business objectives.
• Establish a clear vision for the business unit, driving innovation, efficiency, and customer satisfaction.
• Make high-level decisions that influence financial outcomes, operational performance, and long-term partnerships.

• Build and maintain strong relationships with key retail clients, ensuring their evolving needs are understood and met.
• Act as the primary point of contact for strategic customer interactions, resolving issues and identifying opportunities for growth.
• Foster collaborative relationships with internal departments and external partners to support seamless service delivery.

• Lead and manage end-to-end logistics operations, including warehousing, inventory control, and distribution for fresh, ambient, and chilled food products.
• Ensure compliance with operational standards, safety regulations, and quality assurance protocols.
• Monitor and optimise key performance indicators (KPIs) to drive continuous improvement and operational excellence.

• Develop, implement, and enforce operational policies, procedures, and performance standards.
• Oversee the planning and delivery of services and programs, ensuring consistency and efficiency across all sites.
• Lead the development and administration of budgets, including resource planning and cost control.

• Lead a large-scale operations team (500+ staff), including senior managers and frontline personnel.
• Cultivate a high-performance culture through coaching, mentoring, and structured development programs.
• Ensure effective workforce planning, succession management, and talent retention strategies.

• Take full ownership of the business unit's P&L, ensuring profitability and cost efficiency.
• Analyse financial data to inform strategic decisions and operational adjustments.
• Identify and mitigate risks that could impact financial or operational performance.

• Provide expert guidance to the Sector Head and executive leadership on logistics trends, operational challenges, and strategic opportunities.
• Contribute to cross-functional initiatives and support the development of new business models and service offerings.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 12-15 years of progressive experience in warehouse and logistics operations, preferably within a third-party logistics (3PL) environment.
• Proven experience in managing large-scale operations (300-500+ staff) at a senior level (General Manager or above).
• Strong background in retail logistics, with hands-on experience in managing fresh, ambient, and chilled food supply chains.
• Demonstrated success in managing P&L responsibilities and driving financial performance.
• Excellent interpersonal, leadership, and communication skills.
• Fluent in both Thai and English.
• Willingness and ability to work on-site in Mahachai, Samut Sakhon.

• Strategic Visionary: Able to see the big picture and translate strategy into actionable plans.
• Decisive Leader: Makes sound decisions under pressure and takes accountability for outcomes.
• Customer-Centric: Prioritises client satisfaction and builds long-term partnerships.
• Operationally Astute: Deep understanding of logistics processes, with a focus on efficiency and quality.
• Financially Literate: Strong grasp of budgeting, forecasting, and cost control.
• People-Oriented: Inspires, motivates, and develops high-performing teams.
• Collaborative Communicator: Builds trust and alignment across diverse stakeholders.
• Resilient & Adaptable: Thrives in a fast-paced, evolving environment.

• Competitive salary and opportunity to earn a bonus based on performance.
• Work in a professional and forward-thinking environment.
• Comprehensive career development opportunities within the organisation.

Michael Page