Customer Service Officer
- Bangkok
- Permanent
- Full-time
Relax on an open and airy terrace, and soak in an unparalleled riverside atmosphere at the new meeting spot in town.Job Description
- Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications.
- Reply to, create, manage and proceed emails, live chat, and phone communications to and from customers.
- Support customers re order processing via chat, email and telephone and create sale opportunities
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutions.
- Partner with the organizations operations & buying team and recommend service enhancements, changes, and corrections.
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
- Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
- Address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
- Bachelor 's degree in Marketing , Business Administration or any related field
- Minimum 2 years of experience in customer service, merchandising, product management
- High level of accuracy and detail oriented
- Excellent knowledge of MS Office (Word & Excel)
- Excellent organizational and multi-tasking skills
- Outstanding communication and interpersonal abilities