Act as the primary liaison for all customer inquiries, ensuring timely and effective communication.
Build and maintain strong customer relationships while providing support to resolve any challenges they face.
Ensure all customer needs and inquiries are addressed promptly and satisfactorily.
Track customer feedback and recommend enhancements to products, services, or internal processes.
Analyze and summarize issues within the scope of responsibility, continuously seeking ways to improve work efficiency in alignment with company policies and plans.
Monitor system and application issues related to the order flow process, coordinating with IT to resolve problems, including those reported via the CR ticketing system.
Lead communication and planning for New Product Introduction (NPI) order flows with relevant teams.
Prepare and present daily, weekly, and monthly analytical reports to the line manager.
Develop procedures that balance customer satisfaction with KPI monitoring, while aligning with business objectives and strategies.
Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as ISO, OHSAS and so on.
Handle all other tasks assigned by line manager.
Qualifications
Bachelor's degree in any field.
3-5 years of experience in customer service or a related field.
Strong proficiency in English, with excellent verbal and written communication skills.
Strong ownership, along with excellent communication and interpersonal skills to effectively collaborate across teams.
Customer-focused mindset with a strong commitment to service excellence.
High attention to detail and accuracy in all aspects of work.
Proactive and self-motivated, capable of working independently with minimal supervision.
