Manage cargo operations, coordinating with terminals, carriers, port agents, and surveyors to ensure efficient import and export processes.
Review, validate, and process demurrage and detention claims, ensuring accuracy and compliance with contractual agreements and tariffs.
Calculate demurrage and detention charges accurately based on agreed terms, tariffs, and operational conditions.
Negotiate with shipping companies, suppliers, and customers to resolve disputes related to demurrage, detention, or operational issues promptly.
Maintain accurate records of demurrage claims, contracts, and maritime documentation (e.g., vessel clearance, discharge orders), ensuring compliance with internal policies and regulatory requirements.
Generate detailed reports on demurrage costs, claim resolutions, and operational trends, offering actionable recommendations for process enhancements.
Monitor and follow up on outstanding demurrage claims to ensure timely resolution and payment.
Act as a key liaison between internal teams (logistics, finance, operations) and external parties (carriers, port authorities, agents) to resolve demurrage and operational challenges.
Develop strategies to minimize demurrage and detention costs through proactive planning and stakeholder communication.
Negotiate demurrage terms and operational agreements with shipping lines and terminal operators to secure favorable terms.
Conduct risk assessments for marine operations and demurrage claims, providing expert analysis to reduce financial and operational exposure.
Collaborate with logistics and operations teams to streamline cargo dwell times and enhance overall marine operation efficiency.
Qualifications:
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Maritime Studies, or a related field.
2-5 years of experience in shipping, logistics, or demurrage claim management, preferably in a multinational environment.
Fluency in both spoken and written English is essential.
Strong analytical skills with the ability to interpret and communicate technical and operational data effectively.
Excellent interpersonal and communication skills, with a proven ability to collaborate as a team player.
Proficient in negotiation and dispute resolution related to demurrage, detention, and marine operations.
Familiarity with maritime documentation and regulatory compliance (e.g., port or maritime regulations).
Loyal, honest, and maintains high integrity.
Proactive, meticulous, and responsible, with a strong work ethic.
Self-initiated and eager to grow, with adaptability to a fast-paced environment.
Effective in diverse, multinational team settings with a positive and professional attitude.
