To handle inbound calls from customers with overdue payments and focuses on early engagement, negotiation of repayment solutions, and providing financial guidance while ensuring compliance with regulatory and bank policies.
Bachelor degree or higher in business administration, economic, accounting and finance
At least 5 years experience in Collection
Strong in analytical & logical thinking and problem solving skills
Proactive, flexible and able to prioritize
Knowledge of Law related to Unsecured Loan
Good communication, negotiable and able to solve immediate problems to satisfy customers, good attitude, service minded and ready to learn new experience.
