ICT Service Delivery Operator

Lotus Bakeries

  • Thailand
  • Permanent
  • Full-time
  • 1 month ago
The ICT service delivery operator will play a key role within the Lotus Bakeries infrastructure team and will be responsible for execution of first and second line tickets . He/she will operate from our sales office in Bangkok. He/ she will give support to the end users in her/his time-zone. This includes solving incidents related with the workplace, configuration & problem solving of scanners & label printers, creation of new, exit users and access requests, installing local software and network troubleshooting with support of the Belgium network team. He/she will fix more complex issues in co-ordination with the Belgium team and our third party partners. The ICT service delivery operator will join ICT projects in his/her continent like the move of a sales office or the extension of the plant. The ICT service delivery operator is part of the Group ICT service delivery team and will deliver also support and standard changes such as access request for all the users of the group. He/she will deliver support using our standard best practices and following our quality standards.Job description
  • Provides first line ticketing support for our end-users in all ICT infrastructure domains via our ticketing tool or providing telephone support.
  • Delivers standard changes for all our end users (install workplaces for Mebane, creation of new, exit users, access requests for the rest of the group)
  • Interact remotely with different ICT teams within Lotus
  • Deliver onsite support in Chonburi for ICT devices, printers, label printers, and scanners
  • Deliver onsite support for network issues through collaboration with the Belgian network team (configure switch, troubleshooting switch, or WIFI)
  • Deliver onsite support for installing specific software or ICT equipment
  • Support complex issues or non-standard changes in close collaboration with the Belgian ICT team
  • Interact with the service desk of our prime suppliers to follow up incidents in their domain
  • Cooperate in ICT Projects
ProfileExcellent broad ICT infrastructure knowledge with hands on experience of
  • Windows 11, Office, printing, AD, intune;
  • Cloud connectivity (office 365), hardware are considered a plus;
  • Other ICT infrastructure domains (Servers, storage, virtualisation, network …)
Education (diploma): Degree in IT or equivalent experience; Certifications are considered a plus.Language: English (Full Professional Proficiency); Spanish (Full Professional Proficiency is preferred, but not required)Personal skills & work attitude:
  • Works independent;
  • Excellent communication skills (able to compile, synthesise and present facts clearly);
  • Finds it easy to absorb and transfer knowledge;
  • Pro-active and Hands-on approach;
  • Flexible and with a natural drive to continuously improve processes and way of working;
  • High level of self-confidence, creativity and accuracy;
  • Stress resistant and able to cope with continuously changing situations;
  • Willing to travel (3X times a year)
"Despite the immense growth of the company I still have the feeling to be part of one big family where I can be myself,
while at the same time I'm challenged and supported to further develop my own knowledge and skills."Tim De BaetsCorporate Procurement Manager

Lotus Bakeries