To enhance the English communication skills of associates across departments by delivering relevant, practical, and engaging English language training. The Applied English Resource Coordinator is responsible for designing and teaching job-specific lessons that support service excellence, improve guest interaction, and build associates' confidence in real-world workplace situations. This role ensures that English learning is accessible, consistent, and aligned with operational needs, contributing to both individual growth and overall guest experience quality.Key Result Areas:Direct outcomes the role is expected to deliver through teaching and program coordination.English Language Teaching for Associates
Deliver engaging and practical English lessons tailored to different departments (e.g., Front Office F&B, Housekeeping, Spa).
Focus on improving communication skills in real-life service situations, aligned with brand and service standards.
Curriculum Design & Customization
Design or adapt English learning content based on departmental needs and job functions (e.g-, guest greeting, handling complaints, upselling).
Customize lessons to accommodate varying English proficiency levels among associates.
Training Outcomes & Progress Monitoring
Conduct regular assessments and maintain learner progress records.
Use feedback and observations to adjust content and teaching approach for maximum impact.
General:Day-to-day duties to support learning delivery and program administration.
Plan and deliver weekly/monthly group classes and one-on-one coaching sessions as needed
Maintain a structured schedule across multiple departments and coordinate with department heads to minimize disruption to operations.
Support language development campaigns or seasonal training programs (e.g., peak season readiness).
Create or manage an English learning corner/ resource hub with printed and digital materials for self- study.
Collaborate with the Banyan Academy and L&D team on reporting, program development, and impact measurement.
Participate in associate engagement events and activities that promote communication and team bonding.
Key Qualifications:Education: Degree in English, Education, TESOL, Applied Linguistics, or related field.Experience:
Minimum 2 years' experience teaching English as a second language (preferably in hospitality or adult education).
Prior experience in service environments (hospitality, travel, retail) is a strong advantage.
Skills:
Strong spoken and written English; able to explain concepts simply and clearly.
Confident in classroom facilitation and group engagement.
Ability to adjust tone and language complexity for learners at different levels.
Familiar with lesson planning, basic curriculum design, and use of visual/digital tools to aid teaching.
Personal Attributes:
Friendly, patient, and culturally sensitive.
Organized and adaptable, able to work with changing schedules and diverse learners.
Passionate about developing others and promoting learning through encouragement and relevance.
