Application Support (Shopee)

• Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
• Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
• Prioritization & Impact Assessment, assess issue severity and prioritize fixes to ensure timely resolution. Query affected orders or users to determine critical impact levels.
• Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
• Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.

• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
• Self-starter and a quick learner, independent and flexible, with strong customer focus.
• Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
• Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
• Ability to work in a fast-paced with minimal assistance and dynamic environment.
• Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.

Shopee