Customer Support Engineer 1 (Airbus)
- Thailand
- Permanent
- Full-time
Job Title or Position Airbus/Boeing Technical Customer Support Engineer
Department Customer Services
Reporting To Customer Services Manager
Levels of Subordinates -JOB SUMMARY FUNCTION: ภาพรวมลักษณะงาน
Each landing gear repair and overhaul order is a standalone mini project that requires attention to details, sense of urgency, organizational skills, anticipation, and excellent communication skills with our customers.
This job can be summarized as the management and follow-up of each repair job from receipt, induction to final out and shipping the product to our customers.
RESPONSIBILITIES / DUTIES: หน้าที่ความรับผิดชอบ
- Coordinate and ensure the receipt and induction of the equipment within the contractual deadlines.
- Manage each job with all stakeholders and ensure regular technical reporting to the customer on the progress and potential risks on his schedule.
- Teaming with the production team and the various supporting functions, build the action plans necessary to meet our commitments
- Validate the final invoice and ensure that the expected margin is within the objectives set by business unit leadership
- Prepare and facilitate performance reviews internally and with the customers (need to visit Customer _ mainly in Asia)
- Advice and recommend Customer on technical solution for A320/B737 landing gear (Repair, SB application, AOG support, Preventive maintenance…)
- Identify alternate channels in order to acquire parts on time to requirement thus ensuring timely delivery to repair operations.
- Ensure and determine parts availability to respond to internal and external customer needs.
- Inform customer service of parts availability.
- Maximize the use of computer based inventory system in order to maintain accurate inventory information.
- Manage and follow up on all rejected part “at build”
- Follow up on credit notes for Finance Department to offset the invoices with Suppliers and Vendors.
- Any others job/duties assigned by the Employer
- You ideally have an Airline/MRO experience (confident with technical documentation CMM, SB, AD..)
- Master English both in spoken and written (mandatory)
- Are someone dynamic, assertive and know how to work in a team.
- Have a good interpersonal communication skill, a talent for customer contact and negotiation skills
- Do not be a hesitate to take the lead in meetings, drive action plans and have analytical and synthesis skills
- Are available and willing to travel to our customer from time to time
- Have an affinity for technical subjects and want to discover the aeronautical world.
- Mastering of Microsoft Office tools and prior experience using ERP system preferred