Job Description:We are representing an Italian Retail Luxury to seek for a store manager at Siam Paragon.JOB PURPOSE: - To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
- To own the employee experience, driving employee satisfaction and elevating team behaviours.
- To own the customer experience, driving customer satisfaction and increasing brand loyalty.
- To drive performance and growth, through excellent operational and commercial execution.
RESPONSIBILITIES: - Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team
- Be on the shop floor
- Be a presence leading on the shop floor, acting as a brand ambassador and role modelling behaviours
- Monitor, coach and provide feedback to the store team to deliver excellent customer experience
- Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store
- Drive the use of digital assets to enhance the customer experience
- Retain and develop talent
- Lead, inspire and manage a high performing, positive store team
- Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning
- Establish a learning culture and maintain a strong connection of the store team to the Brand
- Advocate product
- Have excellent product knowledge and drive the same standard across the store team
- Maintain a strong understanding of product sales performance and optimise sales of the available inventory
- Nurture customer relationships
- Establish and embed customer focused behaviours across the store team
- Build and cultivate long term customer relationships and lead the team to do the same
- Drive store performance and productivity
- Build and maintain familiarity with the local external environment; customers, competitors and talent
- Maintain a commercial mindset and continually identify and convert opportunities to drive store performance
- Drive operational excellence across all areas of the store
- Ensure compliance with all corporate standards, policies and initiatives
Who Are You? - Minimum 3 years of experience with 2 years in managerial level in store management in fashion brands
- Computer literate, including excellent knowledge of Microsoft Office applications
- Good command of English
- Comfortable with multi-tasking and able to prioritise tasks
- A good communicator with the ability to interface regularly with internal and external personnel at all levels
- A driven professional with outstanding sales skills, customer service and team leadership
Required Skills:Sales Performance Compliance Succession Planning Recruitment Fashion Operational Excellence Product Knowledge Customer Experience Retail Merchandising Team Leadership Customer Satisfaction Planning Maintenance Microsoft Office Customer Service English Leadership Sales Management
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