Title : Conversation Designer Report to : Project manager Company Description We are a conversational AI product company that provides a full range of automation solutions: chatbots, voice bots, ASR and TTS APIs as a service, LLM - under one platform. Our goal is to help businesses worldwide automate and excel their external and internal interactions. As a Conversation Designer, you will be at the forefront of delivery projects for our customers prototyping conversational flows for voice and text-based Conversational AI solutions. What to do:
Work with our customers to understand their business goals, their customer personas and intents to define an ideal automation roadmap;
Design efficient goal-oriented conversation scenarios for chatbots and voice bots, covering as much real-life conversational aspects as possible;
Set up integrations with external systems;
Creative copywriting, including prototyping bot personas;
Modify voice outputs through SSML adjustments for voice bots;
Analyze user transcripts, measure and interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals;
Create effective prompts for Generative AI modules, including prompts to generate training and testing datasets, personalized responses;
Contribute to our design practice through peer design reviews;
Gather requirements and feature requests to improve functionality and UX of the conversational platform. Skills we expect to see:
Knowledge of REST API, regular expressions;
Masters or Bachelor's degree in Computational Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience;
Excellent language ability to copywrite with proper punctuation and grammar;
Experience in copywriting and/or Marketing / Sales / Communications, understanding of the basics of behavioral psychology will be a strong advantage;
Ability to read, write and interpret business and technical documents;
Ability to work on multiple projects at one time;
We consider diverse backgrounds - you may be a UX designer with a knack for language, or a Linguistics major with a knack for design thinking, or a game designer with experience in NLP/NLU, etc. Please complete he test before the interview: Conversation Designer | Test Task The ultimate goal is to create a universal demo FAQ chatbot (question-answer) to demonstrate to clients in the e-commerce sector. User documentation in English Creating a bot
Choose some e-commerce company (for example, Amazon, Wildberries, Ozon, etc.)
Go to the “Frequently Asked Questions” section - example
Based on this section, create a list of 15 questions and answers.
Collect a training sample of intents in a table - example
Register on the platform - link
Create a project and bot on the platform
Build a chatbot FAQ script in Agent Designer
Add the “Find time” intent to the bot. In the thread of this intent, specify which city the interlocutor is interested in - Moscow or Novosibirsk. Set up receiving data about the current time in each city from the service https://worldtimeapi.org/ and display the received data in a response message.
Add the “Make an order” intent to the bot. The script for this intent is shown in the screenshot below. To implement the script you will need to use advanced syntax features
Add to the bot a notification to the interlocutor about the imminent delivery of the order using the Incoming Request slot and the Postman program. The notification must use additional data sent in the request (for example, order number)
Connect the bot to Telegram
Send a ready-made table with a selection, a dialog tree and a link to the bot.
