Clinical Specialist based in MalaysiaLife Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.The Clinical Specialist support sales & marketing team for customer service, troubleshooting, training and education & follow up.What will you be doing?
Support sales & marketing team for customer service, troubleshooting, training and education & follow up.
Acquire superior level of knowledge about assigned products and services as well as competitive products.
For new and existing accounts, this position can proactively identify needs and teach a broader level of customers (demo, training and workshop).
Assist sales & marketing team in conducting thorough market analysis, identify emerging trends, competitive activities, and unmet clinical needs to inform strategic decisions and identify new business opportunities.
Responsible to meet any given sales target in assigned territory or assigned responsibility especially NPWT Homecare project.
The role is responsible for driving a high penetration of new accounts, new products and new customers.
Educates and trains HCPs, hospital personnel and office staff on technical matters relating to our products and therapies. This is achieved by coordinating: one on one sessions, in service education programs, seminars and/or outside symposiums.
Assists sales team in demonstrations and in education/training of new employees.
Execute basic market development activities in alignment with marketing team.
Work with Sales & marketing teams on KOL development plans.
Work with HCPs to build case studies, product, and clinical evaluations.
To provide specialist product and clinical training to the sales and marketing team, both in the classroom and in the field environment.
Provide a clinically credible educational program to the customer or customer groups to support the direct selling effort of the sales team. This includes regular clinical meeting, in-service presentations and wound care workshop.
To review useful clinical research/ studies from website/ journals as supporting information/ sales aids for the sales & marketing team and have a filing system for such clinical resource.
To improve & update training materials (presentation slides).
Comply with company compliance policies and procedures in daily work.
Other tasks that may from time to time be assigned.
To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
Any other duties involved within the role and/or the tasks as assigned from time to time.
What will you need to be successful?Success in the role will require a combination of technical knowledge, soft skills, and a deep understanding of both the business and service-providing sides of an organization. Successful candidates would need the following:
2-5 years’ experience in healthcare/hospital
2-3 years' experience in clinical training
Ability to present and train in public
Clinical expertise
Technical knowledge of wound management product
Data handling and analysis
Aggressive drive for results and tenacity
You. Unlimited.We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com
Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Hands-On, Team-Customised, Mentorship.
We're more than just a company - we're a community! Follow us on to see how we support and empower our employees and patients every day.Check us out on for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.Explore our and learn more about our mission, our team, and the opportunities we offer.
