Sr Supervisor Global Contact Center

Seagate

  • Samut Prakan
  • Permanent
  • Full-time
  • 9 days ago
About our group:The Global Contact Center group is responsible for creating an exceptional customer support experience with our Seagate and LaCie products through WeChat. As part of this mission, we strive to ensure consumers can easily find the information they need to quickly resolve product issues. This means providing customer support in the places where consumers visit most, including apps, digital and social media platforms, and our own Seagate and LaCie support sites.About the role - you will:
  • Manage and supervise BPO operations across multiple sites in China.
  • Ensure compliance with company policies and procedures.
  • Oversee the handling of RMAs, ensuring timely and accurate processing.
  • Address and resolve customer escalations effectively and efficiently.
  • Collaborate with cross-functional teams to improve operational processes.
  • Monitor performance metrics and implement strategies for continuous improvement.
  • Provide training and development opportunities for team members.
  • Prepare and present reports on operational performance to senior management.
About you:
  • Analytical - You have a strong analytical background and are skilled at synthesizing large amounts of data and analysis.
  • Deadline Oriented - able to work effectively under narrow time limitations to produce accurate results.
  • You are goal oriented, results-focused and a high achiever with an optimistic, “can-do” attitude.
  • You display effective time management and organizational skills and utilize available resources
Your experience includes:
  • Bachelor's degree in business administration, Management, or a related field.
  • Minimum of 5 years of experience in a supervisory role within a BPO environment.
  • Strong understanding of BPO operations and customer service principles.
  • Excellent problem-solving and decision-making skills.
  • Ability to work independently and as part of a team.
  • Written and verbal proficiency in Chinese and English is required.
Location:Home to over 4,000 employees, our Teparuk site specializes in producing nano-recording heads-a crucial component for the read/write functionality of hard disk drives. At our Teparuk facility, work is both productive and enjoyable. You and your colleagues can grab breakfast, lunch, dinner, and snacks at our 24/7 on-site canteen and coffee shop. Stay active by taking a few laps around our running track or participating in volleyball, basketball, table tennis, badminton, or football at our on-site gymnasium and fitness center. We also offer a variety of activities, including music, dance, and aerobic classes. Alternatively, unwind in our lush green areas. Consider joining any of our employee resource groups (ERGs), such as Seagate Women in Leadership Network (SWLN), Seagate PRIDE: Thailand chapter, or Seagate's parents and caregivers group. These ERGs provide educational and fun activities. Additionally, enjoy on-site festivals, celebrations, and opportunities to give back to the local community.Location: Teparuk Thailand
Travel: Up to 10%About UsWith more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.Join us and get inspired to make a difference in the datasphere!Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records.Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at accommodations@seagate.com.All Seagate jobs will remain open for a minimum of seven days.For information on how Seagate collects and uses your personal information during the application process, please review the .

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