As the Operations Support Manager at Anytime Fitness Thailand, you're responsible for end-to-end operational support for new gym builds, renovations, relocations, and facilities management (ensuring projects are delivered on time, within budget, and per Anytime Fitness brand standards). The role emphasizes project coordination, documentation, compliance, procurement, cross-functional communication, and facility performance metrics, ensuring operational efficiency and a smooth transition from construction to daily club operations.ROLES AND RESPONSIBILITIES1. Project Coordination & Operations Support
Manage end-to-end operational readiness for new builds, renovations, and relocations.
Coordinate with contractors, vendors, and internal teams to ensure projects stay on track for timelines, budgets, and quality standards.
Ensure brand compliance with the Anytime Fitness brand manual for design, signage, and equipment layouts.
Oversee handover processes from landlords to contractors to operations teams for seamless opening readiness.
Track construction milestones using Gantt charts, timelines, and project trackers.
Monitor procurement of loose items (e.g., gym equipment, signage, furniture) and ensure on-time delivery.
Collaborate with marketing, operations, and finance teams for pre-opening requirements and documentation readiness.
2. Facilities Management & Upkeep
Monitor Orbit4 ticket resolution times for equipment, ACU, and general facilities issues; escalate unresolved items as needed.
Drive improvements in member satisfaction (OSAT) scores by ensuring facilities are safe, clean, and fully operational.
Coordinate with technicians, facility management vendors, and operations teams to ensure preventive and corrective maintenance is completed as per SLAs.
3. Documentation, Compliance & Reporting
Maintain systematic documentation for all projects, including contracts, permits, approvals, and warranties.
Ensure regulatory and safety compliance throughout the project and operational lifecycle.
Prepare progress reports, approval papers, and budget tracking summaries for management.
Track vendor payments and procurement documentation with the finance team.
4. Procurement & Vendor Management
Support negotiation of prices and terms with contractors, vendors, and suppliers to achieve cost efficiencies.
Ensure all equipment and fitout items are procured per approved specifications and timelines.
Monitor vendor SLAs for quality, delivery timelines, and issue resolution.
5. Cross-Department Coordination & Site Acquisition Support
Act as the central point of contact for operations, marketing, legal, finance, and construction teams.
Coordinate issue escalation and resolution with internal and external stakeholders.
Support site acquisition documentation and handover readiness for new sites.
QUALIFICATIONS
Bachelor's degree in Engineering, Construction Management, Business Administration, or related field.
3-5 years' experience in project coordination, construction management, or operations support (retail/fitness preferred).
Strong project management, facilities management, and procurement negotiation skills.
Proficient in MS Office and project tracking tools (Basecamp, Asana, or similar).
Excellent organizational, communication, and cross-functional collaboration abilities.
Knowledge of construction processes, regulatory compliance, and fitout standards.
