About the CompanyJapanese Machinery CompanyJob ResponsibilitiesSales Support and Customer Service
Respond to customer inquiries in regions not covered by distributors.
Receive, evaluate, and appropriately distribute direct customer inquiries.
Provide assistance in preparing both routine and complex customer orders.
Handle sensitive customer correspondence and follow up on internal sales-related matters.
Initiate appropriate follow-up actions for customers and distributors as requested by Sales Product/Segment Managers.
Quotations and Proposals
Create, update, and manage proposal and sales quotation structures for all products and services.
Prepare quotations using information provided by the Product and Engineering Departments.
Business Information System & Data Management
Implement and maintain all sales-related functions within the business information system.
Develop and maintain accurate databases for customer information, installed machines, and price lists, in collaboration with Product/Segment Managers and the Marketing Planning Manager.
Maintain procedures for entering customer orders into the operations cycle.
Generate complete and timely order packages for each customer order.
Technical and Marketing Support
Create and update technical product and application information using materials from other departments.
Support Sales and Marketing teams by maintaining technical documentation and promotional tools.
Sales Reporting and Analysis
Develop and maintain a computerized reporting system to track sales calls, orders, distributor activities, and lost business opportunities.
Develop and manage systems for tracking and reporting commission payments to distributors and sales representatives.
Other Responsibilities
Perform any additional duties as assigned by the supervisor.
Experience requirementsQualifications and Experience
3 to 5 years of progressive experience in Sales or Marketing Support roles, preferably within the metal stamping or power press machinery industry.
Solid understanding of integrated business information systems.
Proficient in PC software applications, including databases, spreadsheets, word processing, and graphic tools.
Hands-on experience in preparing sales quotations and proposals.
Cross-Functional Knowledge
Experience in supporting customers and sales teams through collaboration with at least two of the following departments:
Proactive, creative, and capable of working independently.
Strong interpersonal skills with excellent communication abilities in both spoken and written English. Japanese language skills are an added advantage.
Additional Requirements
Willingness to travel up to 50% or more, as needed.
Possession of a valid driver's license and access to a personal vehicle.
Willing and able to support or be stationed at affiliated companies worldwide.
Commitment to maintaining a respectful, mobbing-free workplace environment.
