Key ResponsibilitiesDrive sales growth and profitability within designated customer accounts by meeting business performance targets.Create and execute strategic account plans that deliver immediate results while building sustainable, long-term value.Manage and track customer service contracts, ensuring all agreed KPIs (such as cost efficiency) are consistently achieved or exceeded.Oversee day-to-day operations for assigned accounts, maintaining accurate and current pricing information.Lead initiatives aimed at improving margins and delivering measurable commercial benefits.Identify and capture new revenue opportunities within the existing customer portfolio.Establish reporting systems and processes to ensure timely, precise updates on business performance and growth prospects.Use market data and performance trends to review service programs, conduct evaluations, and recommend continuous enhancements.Work closely with internal teams to ensure outstanding customer service is maintained.Develop and implement sales processes and policies, address performance gaps, and ensure all activities meet compliance standards.Promote a culture of collaboration, accountability, and high achievement within the team.Coach, guide, and strengthen team capabilities to align with company objectives.QualificationsBachelor's degree in Business Administration, Supply Chain, or a relevant discipline.Proven track record in managing major client accounts, with experience delivering strategic supply chain solutions and excellent customer service.Strong strategic thinking and communication skills, with the ability to work effectively with stakeholders at all organizational levels.Demonstrated ability to resolve challenges in fast-changing, complex situations.Experience in leading and coordinating cross-functional teams.Exceptional influencing skills and a proven ability to develop productive internal and external relationships.
