IT Support Onsite Team Lead (Contract)

• แชร์
• เก็บงาน
• พิมพ์งาน
• ร้องเรียน

• To support and provide how to resolve the problems on the technical assistances by telephone and remote.
• Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support
• Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete
• Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
• Escalate the incident which beyond responsibility to Customer's authorized person to make the decision such as 3rd Party
• Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets
• Manage 3rd party escalation issues and follow up backlog tickets.
• Manage internal level 2 escalations and co-ordinate with users and customers.
• Analyst incident data and prepare incident weekly report and monthly report.
• Participate and assist in driving knowledge management process.
• Others as assigned by Project Manager/Team lead.

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or other IT-related fields
• Prior experience in supervising or leading a team for 2-3 years is preferred
• Able to understand customer contracts, Service Level Agreements, and Scopes of Work
• Basic knowledge of computer hardware, Windows 10/11, and Microsoft 365 (O365)
• Strong troubleshooting skills and a service-oriented mindset
• Able to work well under pressure and within time constraints
• work in shifts and overtime as required
• Flexible and able to travel to other branch offices.

• ประกันสังคม
• ทำงานสัปดาห์ละ 5 วัน
• เงินโบนัสตามผลงาน
• ตามข้อตกลงของบริษัท

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