Country Operations Manager (Apparel Retail)

• Oversee the day-to-day operations of multiple retail stores in Thailand.

• Work closely with Retail Operations team, Marketing & Buying, GM Thailand & the Executive Management in HQ.

• Develop an operating plan, training budget, new store business forecast, capital expenditure & operational performance.

• Set sales target & drive sales performance, implement strategies to meet or exceed sales targets, and analyzing sales data.

• Ensure optimal inventory levels, manage stock replenishment, and minimize loss.

• Oversee retail staff, schedule shifts, provide training, and ensure adherence to company policies.

• Ensure excellent customer service standards are maintained across all stores, handle customer complaints and feedback.

• Maintain store presentation, visual merchandising (VM), and overall store environment to brand standards.

• Generate reports on store performance, analyze data, and provide insights to improve operations.

• Develop area supervisors' capabilities for the achievement of the company.

• Lead the retail operations team & update the company policy/ procedure & operational manual.

• Coordinate with HR team to develop manpower plan to support the business growth.

• Over 20 years of working experiences in Apparel Retail industry, proven experience in retail operations, preferably in a management role.

• Bachelor/ Master of Business Administration in Sales or Marketing or other related fields.

• Strong knowledge and background of sports or fashion market.

• Data-driven decision for sales & marketing.

• Excellent in analytical and numeric skills: forecasting/ budgeting/ pricing.

• Strong leadership, strategic thinking & operational expertise.

• Business & financial acumen & Growth mindset.

• Effective communication & resilience.

• English literacy and Chinese are an advantage.

Manpower